Order Cancellations
I will allow order cancellations up to 1 hour after your order was placed.
Returns
Unfortunately, I do not accept item returns of any kind, even more so because of the COVID-19 crisis.
Exchanges
Unfortunately, I do not accept item exchanges of any kind, especially since most items are OOAK* pieces.
Replacements
Replacements are only allowed for non-OOAK items that can be made in-house and if ALL of the following requirements are met:
If the customer can provide proof with 100% certainty that an item was damaged as a direct result of in-house manufacturing (and not during transit) AND ships the damaged item back to Little Miss Joyness within 30 days of delivery, a replacement will be sent out to the customer once the damaged item has been received by Little Miss Joyness.
*OOAK stands for One-of-a-kind
Shipping: Regarding COVID-19
⚠️ Due to COVID-19, delivery times may be drastically affected and are out of my control once I ship orders. Consequently, I am currently not shipping outside of the U.S.A. ⚠️
General Shipping Disclaimer
Most orders are shipped with USPS First Class Mail (with tracking).
Orders containing only 💌 items MAY be sent via stamped (no tracking) letter mail.
>> LEARN how to unlock free TRACKED shipping
Please make sure that you have typed in your home address correctly at check out. Once the item has shipped (i.e., the shipping label has been created and package sealed), I will NOT be able to make any changes or additions to your order.
I cannot be held responsible for any damages, delays, or package/envelope loss during transit OR stolen/misdelivered packages/envelopes upon delivery, especially for international shipments. Once packaged items are out of my hands, all future inquiries MUST be handled with your local USPS post office.
⚠️ For packages: a tracking number is PROOF OF DELIVERY. If you observe no movement on your tracking page OR if your package has been marked as "delivered" but you have not received it, please contact your local post office and file a “missing mail” claim. Thank you.
⚠️ For envelope mail: I offer stamped shipping as a way to keep costs low for the customer. Please give your snail mail a few extra days to arrive. If you are worried about no tracking, simply meet one of the two requirements explained here to unlock tracked shipping. Thank you.
International Shipping
In addition to the statements above (see "Shipping Disclaimer"), please note that I am NOT responsible for any customs fees (duties and/or taxes) that you may incur upon receiving your package.
Holiday Shipping
Although I ship out packages in a timely fashion (usually within a day or two of a placed order), please allow for more time during the holiday season, especially now with COVID-19 related shipping delays.
Copyright Disclaimer
All original designs were created by Sherilyn Joy Datu (@littlemissjoyness on Instagram and Facebook) and all legal copyrights belong to Sherilyn Joy Datu, doing business as Little Miss Joyness.
Out of respect for the artist, please do not reproduce, modify, or re-sell any of the artwork.
Thank you for supporting my art,
Sherilyn